Refund policy

Return & Refund Policy

We want you to love your order. If you're not completely satisfied, we're here to help.

1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

• Unused

• Unworn

• In their original packaging

• In the same condition you received them

Items that show signs of wear, damage, or use may not be eligible for a refund.

2. How to Start a Return

To request a return, please contact us at aebrixwear@gmail.com. Once your return is approved, you will receive instructions on how and where to send your item.

Customers are responsible for return shipping costs. We recommend using a tracked service, as we cannot refund items lost during return transit

3. Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection.

If approved, your refund will be processed to your original payment method. Refund times may vary depending on your bank or payment provider.

4. Exchanges

We currently do not offer direct exchanges. If you need a different size or colour, please return the item for a refund and place a new order.

5. Order Cancellations

Orders can be cancelled until they are fulfilled. Once an order has been shipped, it cannot be cancelled, but you may still return it within the 14‑day return window.

6. Non‑returnable Items

For hygiene and safety reasons, certain items such as underwear/socks may not be eligible for return. Any non‑returnable items will be clearly marked on the product page.

7. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us immediately. We will resolve the issue as quickly as possible.